Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com. This text can be changed by going to Design & Settings > Global Settings > Intro Text.
Returns
All returns must be mailed back within 7 days of receiving your order, in original packaging, unwashed, unworn and tags attached. Items will be inspected after received prior to processing. If we receive items that are dirty or deemed unsellable - not in new condition, we have the ability to not refund and the customer can choose to have the item(s) shipped back at their own expense.
If you are returning an item you received as a gift, we will issue a gift card.
Shipping
Yes! When you check out, you will see the option for either local pick up or shipping.
Once you have selected local pick up, please watch for an email that says your order is available for pick up.
Our pick up location is:
4080 Cassandra Dr
Beamsville, ON
Hours: 10AM - 7PM
Uncategorized
Please wash all garments inside out with cold water. Please hang or lay flat to dry. Once air dryed, you can toss it in the dryer on low heat for 10 minutes to soften it up.
If you have an idea or activity that you do not see on our website, please email us with your suggestion at jaceandlogandesigns@gmail.com.
We do offer custom orders but we only open customs at certain times. Please subscribe to our newsletter and follow us on instagram to stay tuned as to when the doors open.